Every call gets caught.Every case gets closed.
BirdCall is the SLA-aware helpdesk for growing teams. Capture every support request, auto-route it, hit your SLAs — or white-label the whole platform and sell it to your own customers under your brand.
Free Starter plan · No card needed · 14-day trial on paid plans
The control room for support.
Built for teams that have outgrown a shared inbox but don't want to fight a six-figure enterprise platform.
Unified inbox
Tickets, comments, internal notes, history — one timeline per case.
SLA tracking
Per-priority due times, breach alerts, and on-time visibility.
Analytics
Resolution, response, agent workload and CSAT in one view.
AI triage
Auto-categorise, draft replies, surface similar past tickets.
Sell BirdCall as your own product.
Agencies, MSPs, and platform businesses run BirdCall under their own brand. Your logo. Your colours. Your domain. Your customers never know it's us — and you keep the margin.
- Full visual rebrand — logo, colours, transactional emails
- Custom domain (helpdesk.yourcompany.com)
- Reseller rights, dedicated onboarding, SLA-backed uptime
Pricing & plans
Start free. Upgrade when SLAs and automation start paying for themselves. White label when you're ready to make it your own product.
Starter
For small teams getting structured support off email.
- Up to 50 tickets per month
- Ticket creation & manual assignment
- Basic status tracking
- 1 inbox, 1 support agent & 1 manager
Pro
Automate routing, track SLAs, run the team.
- Everything in Starter
- Unlimited tickets
- £29/month per block of 5 support agents
- £10/month per manager seat
- SLA tracking with breach alerts
- Automated routing & assignment
- Agent workload dashboard
- Weekly performance reports
Enterprise
Advanced analytics, AI triage, audit and custom SLAs. Tailored packages.
- Everything in Pro
- Advanced analytics & CSAT
- AI-powered triage & reply suggestions
- Custom SLA policies
- Full audit trail export
- Priority support & dedicated onboarding
- Custom pricing & contract terms
White Label
Your brand, your domain, your customers.
- Everything in Enterprise
- Custom branding (logo, colours, emails)
- Custom domain (helpdesk.yourcompany.com)
- Resell to your own customers
- Dedicated onboarding & training
- Co-branded mobile experience
- One-time onboarding & setup fee from £1,500
All plans include unlimited agents. Upgrade or downgrade from Billing any time.