Customer support andservice management.
Manage customer enquiries, issues and communication in one place. BirdCall gives service businesses faster response times, visible ownership of every issue, and a clear record of how it was resolved.
Capture → route → resolve → report.
A practical loop for customer enquiries, issues and service requests — enough structure to keep every case moving, and enough reporting to see how support is really performing.
Every channel, one inbox.
Email, in-app widget, customer portal, or signed public API — the request lands the same way, with the same audit trail.
- Email-to-ticket via Mailgun (threaded replies)
- Embeddable widget for any product
- Customer portal on your domain
- Public API with signed tokens
Multi-site, multi-team, multi-brand support.
Hospitality groups, cleaning and facilities providers, logistics operators and multi-site service businesses run support across several teams and brands from one workspace — with the permissions, reporting and integrations to match.
- Multiple support teams and queues
- Multi-brand support with custom domains
- Advanced permissions and custom workflows
- Integrations, API access and custom reporting
- Advanced analytics for support leadership
- Dedicated onboarding and support options
The customer service layer.
Manage relationships in Songbird CRM, quote the work in Kwote, deliver it with CleanNest or Ekspedite — and support the customer afterwards in BirdCall. Start wherever it helps most; the pieces join up as you grow.
- Songbird CRMManage customer relationships
- KwoteCreate commercial proposals
- BirdCallSupport customers after engagement
Simple pricing. Pay for the people who use it.
Start free. Move to Pro at £39 per user / month when support becomes a daily operation — or £390 per user / year and get two months free. Enterprise for multiple teams or brands, and White Label when you want to run it as your own product.
What Pro costs you
- 5 × £39 per user / month
- £195
- Per month
- £195
Works out at £39.00 per user / month. UK VAT added at checkout.
Subscribe to 3 or more Nightingale apps and 20% comes off your recurring charges.
Starter
Move customer enquiries off email and into one shared place.
- Full ticket workspace — assignment, priorities and categories
- Lifecycle statuses, internal notes and attachments
- Customer records, history and case timeline
- Support dashboard
- Up to 50 tickets per month
- Up to 2 users, single workspace
Pro
For businesses running regular customer support operations.
- Everything in Starter
- Unlimited tickets, priced per user
- 20% off recurring charges with 3 or more Nightingale apps
- Team inbox, agent permissions, notifications and escalations
- SLA targets with traffic-light warnings and chasers
- Automated workflows, templates, rules and auto-assignment
- GaleAI thread summaries and reply drafting
- Duplicate detection, case merging and satisfaction surveys
- Reporting, exports, saved views and configurable dashboards
Enterprise
For organisations running advanced, multi-team support operations.
- Everything in Pro
- Multiple support teams and multi-brand support
- Work queues, custom lifecycle stages and shared team views
- Advanced AI triage, sentiment and inbound email intelligence
- Advanced permissions and custom workflows
- Advanced analytics and custom reporting
- Integrations and API access
- Dedicated onboarding and enterprise support options
White Label
Run BirdCall as your own product — your brand, your domain, your customers.
- Everything in Enterprise
- Full custom branding — logo, colours and emails
- Your own support domain (support.yourcompany.com)
- Resell BirdCall to your own customers
- Managed client workspaces under your account
- Dedicated onboarding, training and setup
One price per workspace on Pro · upgrade or downgrade anytime · UK VAT added at checkout
The bits people usually ask.
Centralise support. Improve response times.
Starter is free forever. Pro is £39 per user / month, or £390 per user / year with two months free. Enterprise is priced around your teams, brands and integrations.
Prefer email? team@nightingalesoftware.co.uk