Customer support andservice management.
Manage customer enquiries, issues and communication in one place. BirdCall gives service businesses faster response times, visible ownership of every issue, and a clear record of how it was resolved.
Capture → route → resolve → report.
A practical loop for customer enquiries, issues and service requests — enough structure to keep every case moving, and enough reporting to see how support is really performing.
Every channel, one inbox.
Email, in-app widget, customer portal, or signed public API — the request lands the same way, with the same audit trail.
- Email-to-ticket via Mailgun (threaded replies)
- Embeddable widget for any product
- Customer portal on your domain
- Public API with signed tokens
Multi-site, multi-team, multi-brand support.
Hospitality groups, cleaning and facilities providers, logistics operators and multi-site service businesses run support across several teams and brands from one workspace — with the permissions, reporting and integrations to match.
- Multiple support teams and queues
- Multi-brand support with custom domains
- Advanced permissions and custom workflows
- Integrations, API access and custom reporting
- Advanced analytics for support leadership
- Dedicated onboarding and support options
The customer service layer.
Manage relationships in Songbird CRM, quote the work in Kwote, deliver it with CleanNest or Ekspedite — and support the customer afterwards in BirdCall. Start wherever it helps most; the pieces join up as you grow.
- Songbird CRMManage customer relationships
- KwoteCreate commercial proposals
- BirdCallSupport customers after engagement
Three plans. No per-seat maths.
Start free. Move to Pro when support becomes a daily operation — one price for the whole workspace. Enterprise for multiple teams or brands, and White Label when you want to run it as your own product.
Starter
Move customer enquiries off email and into one shared place.
- Full ticket workspace — assignment, priorities and categories
- Lifecycle statuses, internal notes and attachments
- Customer records, history and case timeline
- Support dashboard
- Up to 50 tickets per month
- Up to 2 users, single workspace
Pro
For businesses running regular customer support operations.
- Everything in Starter
- Unlimited tickets and unlimited agents
- Team inbox, agent permissions, notifications and escalations
- SLA targets with traffic-light warnings and chasers
- Automated workflows, templates, rules and auto-assignment
- GaleAI thread summaries and reply drafting
- Duplicate detection, case merging and satisfaction surveys
- Reporting, exports, saved views and configurable dashboards
Enterprise
For organisations running advanced, multi-team support operations.
- Everything in Pro
- Multiple support teams and multi-brand support
- Work queues, custom lifecycle stages and shared team views
- Advanced AI triage, sentiment and inbound email intelligence
- Advanced permissions and custom workflows
- Advanced analytics and custom reporting
- Integrations and API access
- Dedicated onboarding and enterprise support options
White Label
Run BirdCall as your own product — your brand, your domain, your customers.
- Everything in Enterprise
- Full custom branding — logo, colours and emails
- Your own support domain (support.yourcompany.com)
- Resell BirdCall to your own customers
- Managed client workspaces under your account
- Dedicated onboarding, training and setup
One price per workspace on Pro · upgrade or downgrade anytime · UK VAT added at checkout
The bits people usually ask.
Centralise support. Improve response times.
Starter is free forever. Pro is £49/month for the whole workspace. Enterprise is priced around your teams, brands and integrations.
Prefer email? team@nightingalesoftware.co.uk